• Long-distance moves across the continental U.S.
• Packing and unpacking services
• Furniture disassembly and reassembly
• Secure loading and unloading
• Climate-controlled temporary storage
• Specialized item handling (e.g., pianos, antiques)
• Custom crating services
• Senior moving assistance
• Office and commercial relocations

We reserve the right to decline service for any lawful reason.

3. Pricing and Payment

3.1 Pricing

We provide free in-home or virtual estimates. Pricing factors include:

• • Move distance

• • Volume and weight of items

• • Special handling requirements

• • Seasonality and scheduling

• • Additional services

• • Access conditions at origin and destination

3.2 Estimates

We offer two estimate types:

• • Binding Estimates:
    
    • • Final price guaranteed unless inventory or services change.
    • • Changes require a revised binding estimate.
    • • Written confirmation provided.

• • Non-Binding Estimates:
    
    • • Good-faith approximations; final price depends on services performed.
    • • For interstate moves, the final cost cannot exceed 110% of the estimate.

3.3 Payment Terms

• • 30% deposit required to secure your moving date.

• • Remaining balance due upon service completion.

• • Full payment required for long-distance moves before unloading.

• • All payment terms must be confirmed in writing.

3.4 Payment Methods

We accept:

• • Major credit cards (Visa, MasterCard, American Express, Discover)

• • Cash

• • Certified checks

• • Business checks (pre-approved only)

3.5 Additional Charges

Additional fees may apply for:

• • Unlisted items in the inventory

• • Changes to the destination address

• • Excessive walking distances

• • Specialty packing materials

• • Storage services

• • Hoisting or additional labor

• • Parking permits or fees

• • Shuttle services, if required
    All additional charges will be disclosed and approved beforehand.

4. Cancellations and Rescheduling

4.1 Cancellation Policy

• • 7+ days before move: 100% deposit refund.

• • 3-6 days before move: 50% deposit refund.

• • Less than 3 days: No deposit refund.

4.2 Rescheduling Terms

• • First rescheduling: Free with 3+ days’ notice.

• • Subsequent rescheduling: $50 fee.

• • Less than 3 days’ notice: $100 fee.

• • Weather-related changes handled on a case-by-case basis.

4.3 Refund Procedures

• • Service satisfaction issues must be reported within 7 days.

• • Written claims are required for refund requests.

• • Claims reviewed within 5 business days.

• • Resolution provided within 14 business days.

5. Liability and Insurance

5.1 Basic Liability Coverage

• • Standard coverage: $0.60 per pound per article.

• • Included at no extra cost, compliant with local law.

5.2 Full Value Protection

• • Optional coverage for repair, replacement, or cash settlement.

• • Various deductible options available.

5.3 High-Value Items

Items requiring special declaration:

• • Valued over $1,000 individually or $100+ per pound.

• • Antiques, fine art, electronics, and specialized equipment.

5.4 Packing Liability

• • Liability applies to professionally packed items.

• • Limited coverage for customer-packed items.

• • Special items may require professional packing.

5.5 Prohibited Items

We cannot transport:

• • Hazardous materials

• • Perishables

• • Illegal substances

• • Explosives or flammable items
    A full list is provided at booking.

6. Service Execution

6.1 Packing Services

• • Premium materials used.

• • Room-by-room approach.

• • Detailed inventory created.

• • Special items wrapped individually.

6.2 Loading and Unloading

• • Trained professionals with proper equipment.

• • Furniture, floor, and wall protection included.

6.3 Transportation

• • Modern, GPS-equipped fleet.

• • Climate-controlled options.

• • Regular updates provided.

6.4 Delivery Windows

• • Local moves: Same-day delivery.

• • Long-distance moves: Scheduled delivery windows with updates.

7. Customer Responsibilities

7.1 Information Requirements

• • Provide accurate inventory and access details.

• • Notify us of special requirements or restrictions.

7.2 Presence Requirements

• • Be present or designate an authorized representative.

• • Valid ID required.

7.3 Valuable Items

Transport personally:

• • Jewelry, watches, documents, medical supplies, financial instruments, and sentimental items.

8. Dispute Resolution

8.1 Complaint Process

Contact us via: